Times Ticking Official Repair Center




1.) Are you an authorized retailer for your watch brands?

Yes! We are an authorized retailer for every brand that we carry. This means that every watch purchased from us comes with the original manufacturer's warranty, box, and papers. Because we have a physical location in Layton, Utah and Ogden, Utah., We are able to buy our watches directly from the manufacturer, which are all 100% authentic, new, and unused.

2.) What is the benefit from buying from an authorized retailer?

As an authorized retailer you are guaranteed a genuine and new product. Many companies do not allow direct web sales, but do allow us to sell product over the phone. This allows both the customer and retailer to establish a good relationship. Authorized retailers need to go through a series of qualifiers in order to carry many watch brands, insuring the business is reputable and will treat the product and the consumer with the respect they deserve.

3.) What is your return policy?

If you receive a product that is not to your liking for whatever reason, you can return it for a full refund for the cost of the product within 7 days of receipt. "New and unused" is defined as all boxes, papers, and tags still with the product; along with it not having been worn or sized. Any scratches found on a watch that are deemed to be from use will prevent that watch from being returned. We will issue a refund to the original purchaser only in the same manner the watch was paid for; if the item is a gift then that person will receive a store credit.

4.) What companies do you use to ship? What are the shipping costs?

We ship using UPS, Federal Express, and United States Postal Service. There is a $10.00 shipping and handling charge for all sales under $250.00, and no charge for shipping on any sales over $250.00. Standard shipping is UPS and USPS, additional charges will apply to overnight or second day shipping.

5.) Where are you located?

We are located at Layton Hills Mall,1201 North Hill Field Road,#2044, Layton, UT 84041 and Newgate Mall, 3025 Wall Ave, Ogden, UT 84005

6.) What are your hours operation?

We are open Monday thru Saturday 10:00am MST until 9:00pm MST. We are available through e-mail 24 hours a day, and you will receive a response within 24 hours of your question or request. sales@timestickingonline.com.

7.) Do you do watch repair?

We repair all makes and models. If you need a battery, strap, crystal, refinished dial, complete overhaul, or anything else that might go wrong with your watch, we can fix it. If you would like a FREE estimate to repair your watch then please feel free to use our repair form, available here. We are also available to answer any repair questions you may have by telephone 801-544-9867 or e-mail sales@timestickingonline.com.

8.) What services do you offer?

We offer watch sales and repair on all makes and models. We use original manufacturer's parts for most watch repairs, and are able to restore watches dating back over 100 years old.

9.) Do you do Jewelry repair?

Although we will service all items sold by us, we do not work on jewelry. Only watches please.

10.) I have a watch that needs to be repaired, how do I get an estimate?

If you send us your watch with the repair estimate request form, available here, we will be happy to provide you an estimate within 1 week of receipt.

11.) Glossary:

Acrylic Crystal: Sometimes referred to as Hesolite or Hesalite, an acrylic crystal is basically plastic.

Polymethylacrylate is often used. Benefits of an acrylic crystal are that is flexes rather than shatters on impact,

it doesn't produce too much glare under bright light and it can be polished easily.

Alarm: Alarm functions may be fitted (most commonly) to battery powered quartz watches; the alarm with

beep at the pre-set time. There are mechanical alarm watches featuring a hammer which produces the alarm

sound at the pre-set time. Most noteworthy examples are perhaps the Revue Thommen Cricket and the

Jaeger Le Coultre Memovox.

Amplitude: Sometimes used to describe the frequency of a mechanical movement, however seems more

often used to describe the angle of oscillation of the balance wheel either side of its neutral position. This

would therefore be measured in degrees, for example 'an amplitude of 270 degrees'.

Analogue: Analogue simply refers to the means of showing the time on a watch dial by means of hands which

point to the hours, minutes and usually seconds.

Anchor: The anchor, sometimes referred to as Swiss anchor helps perform the final part of the mechanical

process in a mechanical watch in order to divide the seconds and provide accurate timekeeping. Moving side

to side, the anchor allows the final wheel (escape wheel) to rotate one cog at a time. This process produces

the ticking sound of a mechanical watch.

Automatic: Automatic or automatic watches usually refers to those mechanical watches which wind

themselves by means of a swinging mass or rotor (which rotates by arm movement) which through a series of

gears, winds the mainspring which in turn powers the watch.

Battery EOL: Battery End Of Life indicator. This function forewarns of impending battery failure in a quartz

watch by means of the second hand jumping in two or sometimes four second intervals. The wearer usually

has approximately two weeks before battery failure.

Bezel: The bezel is the topmost ring of the watch, surrounding the dial of the watch. A bezel may be fixed or

in the case of a diver's watch, rotating. It can either be plain (usually fixed) or can be marked with, for

example a 0-60 minute scale in the case of divers' watches. Older rotating bezels were usually bi-directional,

modern diving watches are equipped with a unidirectional bezel.

Blued Screws: Traditionally, high quality movements were fitted with screws which were artificially blued,

more for decoration than function.

: The calendar mechanism or function on a watch can consist of a date only showing in a window

through to a triple calendar, showing the date, day and month. A combination of dial cut outs and pointer

hands may be used. The most complicated calendar mechanisms may be mechanically programmed to show

the year, and months including those with less that 31 days; leap years can also be mechanically allowed for.

Sometimes referred to as perpetual calendars.

Chronograph: A chronograph is a mechanism for measuring short time spans independently of the normal

timekeeping function. Many mechanical chronographs measure up to 12 hours with indicators for seconds,

minutes (usually to 30) and hours.

Chronometer: Movements which meet specific timekeeping criteria laid down by the Swiss Official

Chronometer Control are awarded a Chronometer Certificate. Movements are usually tested out of the case

for 15 days and nights in various positions and at various temperatures.

Crown: The crown, often referred to as the winding crown or winder is used for winding the watch in the

case of a non-automatic, for setting the hands to the correct time and often for setting the date in the case of

calendar equipped watches. On diving/sports models, the crown may be screw down whereby it screws

onto a threaded tube which protrudes from the case of the watch. This often ensures superior water


Crystal: The crystal is the clear cover over the dial. Can be referred to as the glass. Various materials have

been used over the years including acrylic, mineral (glass) and sapphire.

Decorated Movement
: Some watch movements come highly decorated, for example with Geneva Stripes

and blued screws. Whilst decoration may not improve function, it often indicates a degree of hand

assembly/finishing and an attention to detail in the construction of a watch. Some watches show off the

decorated movement through the use of a display back.

Dial: The dial, often referred to as the face is usually marked with numbers or batons to which the hands point

in order for the wearer to tell the correct time. Dials themselves can be very simple, sometimes with no

markers at all or extremely complex as in the case of pilots' chronographs. Dials can be decorated with

patterns or in some cases with precious stones.

Digital Display: As opposed to an analogue display, a digital display shows the time in numbers. Most often

used with LCD displays in the case of a quartz watch, during the 1960's there were many mechanical digitals

with rotating discs instead of hands. Cut outs in the dial would show the correct time. The first quartz digital

watches came onto the market in the early/mid 1970s; for example the Pulsar Time Computer.

Diver's Watch: Divers' watches traditionally are large, featuring a graduated rotating bezel and often a screw

down winding crown. Water resistant to 200m as a minimum, the modern diver's watch must confirm to

certain standards laid down for example by ISA in order to be classified as a Scuba Divers Watch.

The ebauche refers to the basic movement. To this, a particular manufacturer may add

complications, decorate the movement or refine the movement by adding higher grade components.

Escapement: The escapement in a mechanical watch refers to a combination of parts including the anchor,

pallets and balance wheel amongst others which translate the power of the mechanism into regular

timekeeping. The escapement is responsible for the familiar ticking sound of a mechanical watch.


Flyback: This phrase is often used to describe two different functions of a chronograph watch. Some use it to

describe the function of depressing a chronograph button which returns the seconds hand to zero but

immediately starts the timing again. Also (probably wrongly) used to describe the split seconds chronograph

which has two seconds hands sitting atop one another. On depression of a third chronograph button (most

have two), the flyback hand will stop in order to measure say, a lap time; repressing this button with cause

the flyback hand to flyback(!) to the other seconds hand which has remained in motion.

Frequency: Amplitude, in the case of mechanical watches refers to how many times an hour the watch goes

tick for a given time period! It is often referred to as half-swings per hour or beats per hour (BPH). Thus a

watch beating at an amplitude of 28,800 per hour ticks 8 times per second.

Gear Train:
The gears used in a mechanical watch which run from the mainspring which powers the watch

through to the escapement which translates that power into timekeeping.

Geneva Stripes: A form of decoration in higher grade watch movements which look like stripes on the

movement plates. These used to be applied by hand; in many cases in modern times, they are very simply

applied by machine.

Guilloche: A form of decoration for watch dials, giving the dial great depth. Often applied to silver or silvered


Simply describes a watch with a mechanical movement which needs to be wound by

the wearer using the winding crown. This winds the mainspring up which then releases its energy to power the


Hack/Hacking: Describes the feature of a movement whereby the seconds hand can be stopped for exact

setting of the time. Originally a military term for this feature.


Incabloc: Incabloc is a trade name for a type of shock absorbing device/spring used to protect the delicate

parts of the mechanical watch escapement. Mentioned here as it is probably the most widely used and some

watch manufacturers used to draw attention to it by referring to it on the watch dial itself.

Index/Indices: Usually refers to the markings on the dial of a watch showing hours and minutes. Can however

refer to the markings on the regulator of a watch movement to aid precision adjustment for accurate


In the mechanical watch and some quartz watches, jewels (usually made from synthetic ruby) are

used as bearings for those parts of the movement subject to constant motion. They are not valuable at all in

the monetary sense but they are valuable in aiding the precise running of a watch over a long period and

reducing wear. It is a fallacy that the more jewels the better the watch. A basic handwound mechanical

usually comprises 17 jewels which in the main is the optimum count. Automatics may require more for the

winding mechanism itself. In the 1960s there appeared to be a competition to see who could fit the most

jewels in a watch movement, manufacturers proudly referred to 100 Jewels on the dial; opening the watch

usually revealed that up to 80% of these jewels had no purpose and were simply mounted here and there on

the movement to up the jewel count!

Jumping Hour: System of timekeeping whereby the seconds and minutes are shown by traditional hands but

the hour is shown in a dial cutout (often at 12), on the minutes hand reaching 59 minutes, the hour disc under

the dial will jump to the next hour.

Kif: A trade name for a shock absorbing system; in a similar vein to Incabloc above.

LCD Display:
Or Liquid Crystal Display; used for the display on most modern digital watches. Followed

from the earlier LED or Light Emitting Diode display of the first quartz digital watches. The LCD was

preferred as it used vastly less power than the LED thus the time could be shown constantly as opposed to

having to press a button for time display.

Lugs: Protrusions on the case of a watch to which the bracelet or strap is fitted. Various types of lugs can be

found such as rounded lugs, teardrop lugs and hidden lugs.

Simply used to describe the workings or engine(!) of a watch, be it mechanical or quartz. Often

referred to as a calibre by manufacturers.

Mineral Crystal: Watch crystal made from what is essentially a form of glass. More scratch resistant than

acrylic, a mineral crystal will however scratch and is extremely difficult, if not impossible to polish.


Trade names for the metal alloy used for many Swiss watch mainsprings and hairsprings.

These materials self compensate for the effects of temperature (e.g. expansion and contraction), are

extremely strong and corrosion resistant.

O rings are used to seal the backs of watches which feature either a press-in back or a screw on

back. They ensure water resistance. Usually also used on the winding stems of watches and in the winding

crowns to protect against the ingestion of water and dust. Normally made from a rubber/plastic compound.

Power Reserve:
In its purest sense, used to refer to how long a watch will run once fully wound. Thus a

watch with a power reserve of 48 hours should run for that period. Often used to describe a watch which has

a power reserve indicator on the dial (usually a small pointer hand and a relevant scale).

Used to describe a watch powered by an oscillating quartz crystal which draws its power from a

small battery. Oscillating 32,768 times per second, an electronic circuit divides this oscillation into precise

increments of 1 second or less. Used in both digital and analogue watches. Whilst derided by many purists as

disposable and of little soul, the quartz watch is nonetheless extremely accurate. Watches have been made

super-accurate by using a much higher frequency (e.g. 4.2 million cycles per second) or by using two

oscillators and by using temperature compensation.

used to describe the split seconds chronograph (see Flyback) which has two seconds hands

sitting atop one another. On depression of a third chronograph button (most have two), the flyback hand will

stop in order to measure say, a lap time; repressing this button with cause the flyback hand to flyback(!) to

the other seconds hand which has remained in motion.

Register: Another name for a sub-dial; this is usually a dial within the main dial of a watch. The best example

is possibly a chronograph where there may be registers for the chronograph minutes and hours. Some

watches have registers with pointers showing the day and date.

Retrograde: Used to describe a pointer hand on a watch dial (often a sub-dial) which returns to zero at the

end of a prescribed period. For example a watch may have retrograde date - in this case the hand moves up

a scale a day at a time, pointing to the current date - when it reaches 31 it will spring back to 1

Rotor: The oscillating mass which winds an automatic movement. A rotor most commonly is free to rotate in

a full 360 degrees and may wind the watch when it is rotating in one direction only or indeed may wind in

both directions through the use of reverser wheels and gears.

Sapphire Crystal:
Synthetic sapphire formed for use as the crystal of a watch. Extremely scratch resistant (9

on the Moh scale), a sapphire crystal is the material of choice for many watch collectors. The downsides are

that sapphire can chip at the edges if they protrude and can shatter.

Screw Crown: A watch winding crown which screws tightly to the case of the watch on a tube; the purpose

is to ensure extreme water resistancy.

Shock-Resist: Describes a watch that has certain components of the movement protected by shock

absorbing devices. Most often the escapement of the movement is protected by such, more specifically the

balance staff.

Sub-Dial: See Register above; a dial within or on the main dial of a watch.


A scale used to measure units per hour. Commonly found on the bezels of chronograph

watches, an event is timed by using the chronograph seconds hand. The hand is stopped when the event ends

and the hand will point to the number of units per hour that could be achieved.

Tourbillon: A complex piece of micro-engineering which results in the escapement of a watch rotating on its

own axis; the object of the exercise is to cancel out the variations in running regularity which can be caused

by the watch being in different positions; (a watch may gain in one position yet lose in another).

Tritium: An isotope of hydrogen used in the luminous compounds which give watch dials and hands their glow

in the dark capabilities. Many watch dials will show a small T at the bottom, indicating the use of tritium. The

half life of tritium is 12.5 years thus it will lose its ability to provide illumination as time passes. Now largely

superceded by non-radioactive organic compounds such as the trade name Luminova.


Universal Time Co-ordinated. A universal time based on the Greenwich Meridian used by the military

and in aviation. Greenwich Mean Time (GMT) can be considered approximately equivalent to Universal

Time Co-ordinated(UTC).. GMT as such is now obsolete however, being replaced by UTC. Using this

timezone/standard avoids errors and problems associated with different timezones and summer times

operational in different countries.


Water Resist/WR:
Watches have varying degrees of water resistancy, ranging from WR30 Meters to some

specialist watches having a capability of withstanding water to 10000 Meters. The usual for a diver's watch is

200m whilst 100m would be suitable for everyday swimming.

Winder/Winding Crown: Same as Crown, above. Used for winding the watch and setting time/date.

X-Ray Vision:
What you need these days to detect some of the counterfeit Rolex watches in circulation. Be



Zulu Time:
Yet another reference to GMT and UTC! The use of this phrase is prevalent in civil aviation and

military. Why Zulu? Well, Zulu is the phonetic for Z and the Z is for the Zero meridian, being that meridian

passing through Greenwich.


12.) What is the warranty with each watch I purchase?

Each watch has its own warranty, depending on the watch. Most watches have a warranty that ranges between 1 year and lifetime, typically covering the movement.

13.) Do you engrave?

We do not, Sorry.

14.) Can I return the watch after it is engraved?

Unfortunately once a watch has been engraved then it can no longer be sold as new, and will therefore not be returnable.

15.) Do you sell used or vintage watches?

We only carry brand new watches.

16.) Is your website secure?

Yes, we use state-of-the-art data encryption technology to protect our customers information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.